If you have issues using Restream Go Live or get a Permission Denied error, we may not have permission to use your webcam in your web browser. Below are the steps for supported browsers on how to grant permission.
Restream Go Live Requirements:
At this time, Restream Go Live only officially supports the latest version of Firefox or Google Chrome. Some browser extensions can prevent Restream Go Live from functioning correctly. We also recommend that you be connected over Ethernet and not WiFi for the best results. Mobile is not supported at this time.
When you first try and launch Go Live, Google Chrome should prompt you and ask if you want to grant Restream access to your webcam and microphone. In order to Go Live to work, you will need to click “Allow.”
If you’re not seeing this prompt, there should be a camera icon in the URL Bar of Google Chrome. Click that icon and make sure you are allowing Restream access to your webcam and microphone. After you’ve allowed the permissions, click ‘Done’ in the prompt and then ‘Retry’ in the Go Live window or refresh the page.
When you first load Go Live, Firefox will ask if you want to grant Camera and Microphone access to Restream. Click “Allow” and Go Live will begin to work. If this prompt is not showing, try refreshing the page and checking again. If the prompt is still not there, click the camera icon in the URL Bar and click the settings icon next to “Permissions” and edit your preferences for granting access.
Of course, if you have any questions or concerns, please do not hesitate to get in touch with our 24/7 support team! Click the chat icon at the lower right-hand corner of your screen to ask a question!
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