Important: Please, note that Restream doesn't modify your audio/video stream in any way! 

All a/v packets created by your encoder are transferred untouched to destination platforms, so Restream is NOT doing any transcoding/transrating/ratelimiting/fpslimiting/quality-downgrading/overlaying on top of your streams. Which means your stream is delivered 100% the same as we recieve it.

How the black screen happens?

Most of the time this is a user-side issue when a user forgets to add a video source to their broadcaster. Sometimes it is an issue on end platforms, so you need to check if a video is missing from several places before you start troubleshooting. 

  1. Make a local recording on your PC/Laptop using your endoer "Record Video" option and check if the video is visible on it. If it is not, you need to add a video source to your broadcaster software scene that is active right now.
  2. If your video is visible in your broadcaster and your local recording, sometimes it may not be visible in Restream Preview window. This doesn't necessary means that your stream isn't delivered to end platforms. Some encoders, like LiveU, sometimes give bad metadata, which disables preview player and gives wrong diagnostic data on target platforms. Normally restarting broadcaster helps. You can also try selecting another Restream location in your broadcaster.
  3. If you have a black screen on one target platform only, while other works fine, check with platform's streaming guidelines and make sure your stream is within reasonable specs for this platform. 
  4. If none of that helped, contact our support service and describe your issue with as many details as possible.

Have a great streaming! 

Ask Questions 

Of course, if you have any questions or concerns, please do not hesitate to get in touch with our 24/7 support team! Click the chat icon at the lower right-hand corner of your screen to ask a question

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