In this guide we will cover:
1) Can I stream to several Facebook pages?
Streaming to more than 1 Facebook channel, be it multiple profiles, pages, or groups requires Extra Destinations, which is a paid feature. Streaming to Facebook groups and public pages is unlocked with any paid plan and the number of extra destinations available will vary per plan.
Note: To stream to pages and groups you should have the right of managing those pages (your Facebook profile needs to be the admin or owner of the page/group).
2) Can I stream longer than 8 hours to Facebook?
Facebook has a limit of 480-Minute (8 hours) maximum video length (Learn More). After 480 minutes, a new stream key must be generated.
3) Why am I unable to connect to a Facebook Page or a Group?
Adding a Facebook personal profile is included in Restream's free service, but in order to add a Page or Group, a paid subscription is required. Any of the paid plans unlock this feature.
Have a paid plan but the page or group isn't appearing to select for the Facebook channel? It is likely that the permissions are not set appropriately, especially if you created or got access to this group or page after you first ever logged into Facebook through Restream. Removing and re-adding the Facebook channel by resetting your permissions should fix that.
Here is an instruction:
a) Try removing your Facebook channel from the Restream dashboard. Make sure to clear all permissions by enabling this option:
Tip: If you remove your Facebook channel without this option, you need to manually remove Restream connections at these pages:
b) After you clear all Restream permissions and applications from your Facebook, try adding Facebook to Restream once again, granting all permissions as shown in this article:
If a group is specifically not appearing in the list and the correct permissions were provided, please make sure that the owner of the group is your personal account and not a page you manage. If the group admin is actually a public page, then Restream won't be given access to that group. You will need to change ownership to your personal account instead, then the group should appear in the list for streaming.
4) What do I do if I see this message?
a) Please press the button "Add Restream app to Facebook group".
b) You will be redirected to the settings page of your Facebook group. Please scroll down to Advanced settings and press "add Apps".
c) You will then see the search box. Search for "Restream" and press on the Restream icon to add it.
You can now stream to the Facebook group!
👉 Next steps
👍 Keep exploring
Would you like to learn some tricks from the community?
Can't find the right answer?
Contact the Restream Support team via our 24/7 Live Chat.