Before troubleshooting, we need to understand whether you see the stream in Restream Studio Preview or not.

Restream Studio preview

No, there is no stream in Restream Studio Preview

  • Please check your internet connection. Reboot your modem/router by unplugging and plugging it back again after 30 seconds.

  • Turn off browser extensions (e.g. Adblock), Firewall, VPN since that may block the stream, and try opening Studio in incognito mode.

  • Try using another browser.

  • Please restart your PC in case the first 3 options didn't help.

If you are seeing any error message in the Studio, please take note of it or better yet, capture a screenshot.

You can then send this to us via chat, and we'll be more than glad to assist you from there!

Yes, you can see the stream in Restream Studio Preview

Try removing your channels from the dashboard and add them again. You may be experiencing an expired API token, and reconnecting can fix that.

YouTube Reconnection instruction

Facebook Reconnection instruction

👉 Next steps

👍 Keep exploring

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Join our Discord and Twitter.

Can't find the right answer?

Contact the Restream Support team via our 24/7 Live Chat.

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