If your stream's status is stuck on "Sending Data" or isn't appearing on Facebook, we can help you get back on track.
Reconnect your channel
From your home screen, click the Destinations button.
Click Edit next to your Facebook channel, then Remove destination.
Check the box for Remove all permissions and click Remove.
Go to this page and click Remove next to Restream.io.
Return to Restream's home screen.
Click Add Channels and choose Facebook.
Re-add the Profile, Page or Group that was just removed.
Try going live on Facebook and check if your broadcast is successful.
Check your settings and role
Ensure that your stream settings comply with Facebook's guidelines. If your stream is using higher parameters than suggested, you may have trouble streaming to Facebook.
Also, for a Facebook Page or Group, ensure you have owner or admin access.
Test a direct stream
Attempt to go live directly on Facebook without using Restream. If going live directly on Facebook doesn't work either, contact Facebook support for assistance.
If you see a message that you "can't go live yet", consult this guide.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.