If your app stays in a "connecting" mode or has timed out due to "Network error, please try again" or "Can't connect to our service, please check your network connection and try again" issues, it could be related to your network connection, network firewall settings, or web security gateway settings.
This article lists all ports and IP ranges that may need to be permitted to use Restream.io.
Protocols / Ports:
- Web content and HTML5 (HLS) streams: 443
Websocket communication over port 443 should be allowed
- RTMP streaming from software/hardware encoder: 1935
- Live studio (broadcasting from the browser): UDP ports 3478, 3479, 34781 and 34782
- Please use the following URL to get IP addresses of our ingest servers: https://restream.io/api/ingest_servers_ip_addresses