If your app stays in a "connecting" mode or has timed out due to "Network error, please try again" or "Can't connect to our service, please check your network connection and try again" issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

This article lists all ports and IP ranges that may need to be permitted to use Restream.io.

Domain names:

  • *.restream.io

Protocols / Ports:

  • Web content and HTML5 (HLS) streams: 443

Websocket communication over port 443 should be allowed

  • RTMP streaming from software/hardware encoder: 1935
  • Live studio (broadcasting from the browser): UDP ports 3478, 3479, 34781 and 34782

IP addresses:

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