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Chat doesn't work for my Facebook profile
Chat doesn't work for my Facebook profile

Learn why you can't see comments from your Facebook profile stream and make your stream public.

Alexander Bychok avatar
Written by Alexander Bychok
Updated yesterday

Why am I not receiving comments from the stream on my Facebook personal profile?

Restream Chat can receive comments only for public streams!

When you're connecting Restream to your profile, Facebook is trying to set the privacy to friends-only by default.

If you're not receiving comments, you need to make sure to set this option to "Public" when adding your Facebook profile and granting the relevant permissions to the application. Follow the steps below for a quick fix!

How can I make all streams public when adding my Facebook profile?

  1. On the authorization screen, make sure to select "Public" instead of "Friends".

  2. Click on "Continue" and complete the autorization. 

Set your streams as public on Facebook

Your streams will now appear as public on your Facebook profile.

How can I make all future streams public if I did not do it initially?

To make all your future streams to Facebook public, you need to:

1. Go to your Business integrations settings on Facebook and click "View and edit" for Restream.io Streaming. 

2. On the next screen, scroll down and look for the section about who can see this business integration, select "Public", then click Save. 

Edit the Restream integration on Facebook

From now on, when you stream to your profile, viewer comments will show up on your Restream Chat.

What can I do if my current stream is not public?

If you’re live right now and not seeing viewer comments, you’ll need to make the stream public:

  1. Go to your stream on Facebook.

  2. Click the Privacy icon for the post, then change it to Public

Edit post visibility on Facebook
Edit post visibility on Facebook

From now on, your viewers' comments should start appearing on your Restream Chat.

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