If you're having trouble seeing comments from your platforms in Restream Chat, we can help you get it sorted out.
Confirm the platform supports reading comments
Some platforms don't have chat support, or they may not allow reading comments through their integrations with third-party apps, like Restream. To see a relevant list of supported platforms and features, check this section under your chat settings.
Note that integration-dependent features, such as Chat, will not work for Custom RTMP channels. For any such channels or unsupported platforms, you can view the chat on the end destination directly.
Make sure you're currently live with Restream
Our cross-platform Chat will work while the stream is live and Restream is being used for the broadcast. That means that you need to be live with Restream Studio or have your third-party encoder streaming through Restream for the Chat to receive comments from the connected platforms.
Try a reconnection
Try turning relay mode on/off in your chat settings. This will help reset the connection.
If that doesn't work, you can also try removing the affected channel from your list of platforms and reconnecting it to Restream. Note that this option would have to interrupt your stream on that channel.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.