Traceroute is a network diagnostic tool that helps identify network issues affecting streaming.
What is Traceroute?
Traceroute or Tracert shows packet routes and delays across an IP network, revealing routing issues and ISP network changes. Poor routing or server connections can cause streaming problems like choppy or lagging streams.
How do I run a Traceroute test?
First, locate your streaming server. You can use live.restream.io for auto-detect, or a server's name (e.g., dallas.restream.io) if you're streaming to a specific one.
You can find the list of all servers under your Streaming Setup settings.
On Windows:
Press Win+R.
Type: cmd
Press Enter.
Input: tracert live.restream.io (or the specific server)
Press Enter.
Wait for the results and take a screenshot.
On Mac:
Launch Terminal.
Type traceroute live.restream.io (or the specific server instead of live.restream.io) and press Enter.
Wait for the results and take a screenshot.
What do the Traceroute results mean?
You will see the number of so-called hops (changes) your signal does before getting to our server. The lower that amount - the better.
Any * symbols indicate unresponsive servers, causing connection issues.
If the Traceroute confirms you are having issues with the internal signal, you need to:
Contact your Internet service provider to confirm they are not working on the lines and ask them to improve the connection to a specific Restream server.
Decrease the bitrate of your stream.
Use a hardwired connection if possible.
Restart your router/modem.
Consider an alternative ISP if issues persist.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.