Restream Traceroute test

Streaming issues. Connection issues. I can't stream to Restream. Bad stream quality. Bad stream connection. Tracert

Updated over a week ago

What is Traceroute?

Traceroute and Tracert are computer network diagnostic commands for displaying the route (path) and measuring transit delays of packets across an Internet Protocol (IP) network.

This test checks the routing of your connection to Restream.io servers. So, it determines how long it takes for an Internet signal to reach a Restream server and how many changes it makes on its way from your ISP provider. In other words, this is the test of an outgoing Internet signal. Poor routing and server connection may cause your streams to appear choppy and lagging and completely lose signal at times.

How to conduct the Tracert test with Restream

To conduct this test, follow the steps below for your specific Restream Server. You can always use live.restream.io or the server's name, like dallas.restream.io, if you are streaming to a particular one. 

You can find the list of all servers under your Streaming Setup settings.

Streaming Setup Settings

On Windows:

  • Press Win+R.

  • Type: cmd

  • Press Enter.

  • Input: tracert live.restream.io (or the specific server)

  • Press Enter.

  • Wait for the results and take a screenshot.

On Mac:

  • Launch Terminal.

  • Type traceroute live.restream.io (or the specific server instead of live.restream.io) and press Enter.

  • Wait for the results and take a screenshot.

You will see the number of so-called hops (changes) your signal does before getting to our server. The lower that amount - the better. Any * symbols mean that the server on the way is not responding, and your signal may have to look for another way. Most of the time, this will cause issues with your stream connection and lead to random disconnects.  

If the Tracert confirms you are having issues with the internal signal, you need to:

  • Contact your Internet service provider to confirm they are not working on the lines and ask them to improve the connection to a specific Restream server. 

  • Decrease the bitrate of your stream until the stream is sustainable.

  • Make sure to use a hardwired connection if possible.

  • Restart and reset your router if needed.

  • Look for an alternative ISP if the issues constantly persist and are confirmed by the tracert. 

  • Contact our 24/7 live chat support with all the data you have gathered for additional help and assistance.

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