Learn how Traceroute can help you identify network issues affecting your streaming experience.
What is Traceroute?
Traceroute or Tracert are network diagnostic commands that show the route and measure delays of packets across an IP network. These tests check your connection's routing to Restream.io servers, revealing signal transit times and network changes by your ISP. Poor routing or server connections can cause choppy, lagging streams or signal loss.
How do I run a Traceroute test?
First, locate your streaming server. You can use live.restream.io for auto-detect, or a server's name (e.g., dallas.restream.io) if you're streaming to a specific one.
You can find the list of all servers under your Streaming Setup settings.
On Windows:
Press Win+R.
Type: cmd
Press Enter.
Input: tracert live.restream.io (or the specific server)
Press Enter.
Wait for the results and take a screenshot.
On Mac:
Launch Terminal.
Type traceroute live.restream.io (or the specific server instead of live.restream.io) and press Enter.
Wait for the results and take a screenshot.
What do the Traceroute results mean?
You will see the number of so-called hops (changes) your signal does before getting to our server. The lower that amount - the better. Any * symbols mean that the server on the way is not responding, and your signal may have to look for another way. Most of the time, this will cause issues with your stream connection and lead to random disconnects.
If the Traceroute confirms you are having issues with the internal signal, you need to:
Contact your Internet service provider to confirm they are not working on the lines and ask them to improve the connection to a specific Restream server.
Decrease the bitrate of your stream until the stream is sustainable.
Make sure to use a hardwired connection if possible.
Restart and reset your router if needed.
Look for an alternative ISP if the issues constantly persist and are confirmed by the Tracert.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.