Lack of sync or delays in your audio and video can be a result of quality issues or misconfiguration. Fortunately, it's never too late to fix them.
Check your setup
Confirm the right video and audio devices are selected in your encoder's settings.
Set your audio to AAC audio codec with 44.1 kHz frequency.
Avoid 48 kHz, which may cause sound problems on some devices or services.
If the issue occurs only on some streaming services, make sure your audio settings match their requirements.
Test a local recording
Record locally using your streaming equipment.
If the local recording has sync issues, your audio sources may not be set up correctly or may be malfunctioning.
Access your encoder's audio mixer or advanced audio properties and try adjusting the audio sync offset.
Try positive and negative offsets like 200 and -200 to find the best value.
Increase or lower the value depending on the result.
If sync issues occur in the stream but not in the local recording, check for network or CPU issues. You can follow the steps here.
Do a reset
Restart all software and hardware involved in your setup, including your laptop, external microphones, or encoder. A reset can resolve one-off sync problems.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.