My audio quality is bad in Studio

Identify and resolve any issues that affect your audio quality in Studio.

Elisavet avatar
Written by Elisavet
Updated today

Awkward noises and clicking sounds can be annoying - here's how to fix them.


Check your settings

  1. Go to Restream Studio and click the gear ⚙️ icon under your stream preview.

  2. Go to Audio and click "Show advanced options".

  3. Disable echo cancellation and noise suppression, then enable stereo.

If you're using a microphone with advanced settings or a mixer, adjusting these toggles helps avoid clashes between your device and Studio settings.


Run an external test

  1. Record your audio externally using our microphone test tool or this website.

  2. Compare the quality between Studio and the external tool.

    1. If the problem persists on both, it's likely an equipment issue. Consider consulting your hardware manufacturer.

    2. If the external recording is fine, proceed with the checks below.


Check your browser

  1. Ensure you're using the latest browser version and update if needed.

  2. Disable ad blockers and extensions that may interfere with your setup.

  3. Try another browser; Chrome is recommended for Studio.


Check your internet connection

  1. Run an internal speed test to check your upload speed to Restream servers.

    We recommend at least 10 Mbps and ideally over 25 Mbps.

  2. If your speeds are too low, reboot your modem/router and try an ethernet cable for stability. Low speeds can affect your audio quality.

    If ethernet isn't possible, move closer to the router.

  3. If low speeds persist, consider contacting your ISP.


Check your CPU

  1. Start streaming or recording in Restream Studio.

    1. On Windows, press CTRL + Alt + Delete, then open Task Manager.

    2. On Mac, open your Launchpad and then the Activity Monitor.

  2. If your CPU usage is 80% or higher:

    1. Close unnecessary apps running in the background.

    2. Keep your laptop plugged in.

    3. Reboot.

    4. Lower your resolution.

If overload persists, consider upgrading to a device with more processing power.

💡 Restream Support is available 24/7 to offer assistance with complex issues.

Click the "Need Help?" button at the bottom right corner of your screen.

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