If your app stays in a "connecting" mode or times out with "Network error, please try again" or "Can't connect to our service, please check your network connection and try again", we can help.
These errors could be related to your network connection, network firewall settings, or web security gateway settings. Below, we list all ports and IP ranges that may need to be permitted to use Restream.
Domain names
*.restream.io
Protocols / Ports
Web content and HTML5 (HLS) streams: 443
Websocket communication over port 443 should be allowed
RTMP streaming from software/hardware encoder: 1935
SRT streaming from software/hardware encoder: UDP port 2010
Restream Studio (broadcasting from the browser): UDP ports 3478, 3479
IP addresses
For streaming with a third-party software or hardware encoder, use this link to get the IP addresses of our ingest servers:
For Restream Studio, allow Google Cloud IP ranges:
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.