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Optimise your network settings
Optimise your network settings

Ports and IP ranges that you may need to use Restream.

Becca Mintz avatar
Written by Becca Mintz
Updated this week

If your app stays in a "connecting" mode or times out with "Network error, please try again" or "Can't connect to our service, please check your network connection and try again", we can help.

These errors could be related to your network connection, network firewall settings, or web security gateway settings. Below, we list all ports and IP ranges that may need to be permitted to use Restream.


Domain names

  • *.restream.io



Protocols / Ports

  • Web content and HTML5 (HLS) streams: 443

    • Websocket communication over port 443 should be allowed

  • RTMP streaming from software/hardware encoder: 1935

  • Live studio (broadcasting from the browser): UDP ports 3478, 3479


IP addresses

💡 Restream Support is available 24/7 to offer assistance with complex issues.

Click the "Need Help?" button at the bottom right corner of your screen.

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