If you see a camera permission error when entering the Studio, you can fix it quickly in your browser.
How to fix permissions in your browser
Chrome
Copy and paste this link in your browser: chrome://settings/content/camera
Find Restream under "Not allowed to use your camera".
Set the Camera to "Allow".
Firefox
Copy and paste this link in your browser: about:preferences#privacy
Scroll to Permissions and click Settings next to "Camera."
Find Restream, set it to Allow, and click Save Changes.
Arc
Copy and paste this link in your browser: arc://settings/content/camera
Find Restream under "Not allowed to use your camera".
Set the Camera to "Allow."
Safari
Open Safari's Settings.
Click Websites.
Click Camera.
Find Restream and set it to Allow.
Additional steps
If changing your browser’s permissions doesn't work, try the following steps:
Clear your cache and restart the browser. Your permissions will be reset, and you will be asked to grant them again.
Restart your computer.
Turn off browser extensions (e.g., Adblock) and try opening Studio in incognito mode.
Try a different browser.
If you're on a Mac, check if you have enabled the relevant OS permissions for your camera and browser. Go to System Settings > Privacy & Security > Camera. Make sure your browser is listed and is toggled on.
Check if your camera works on our webcam test tool or another site like Google Meet.
If it doesn't, there may be compatibility issues between your camera and the browser. Consider contacting the camera manufacturer.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.