My camera doesn't work in Studio

Learn how to resolve camera access issues in Studio.

Becca avatar
Written by Becca
Updated yesterday

If you see an error about your camera permissions when you enter the Studio, you can quickly fix it in your web browser.



How to fix permissions in your browser

  • Chrome

    1. Open this link in your browser: chrome://settings/content/camera

    2. Locate Restream under the "Not allowed to use your camera" menu.

    3. Set the Camera to "Allow."

  • Firefox

    1. Open this link in your browser: about:preferences#privacy

    2. Scroll down to Permissions and click Settings next to "Camera."

    3. Locate Restream, change the setting to Allow then click Save Changes.

  • Arc

    1. Open this link in your browser: arc://settings/content/camera

    2. Locate Restream under the "Not allowed to use your camera" menu.

    3. Set the Camera to "Allow."


  • Safari

    1. Open Safari's Settings.

    2. Click Websites.

    3. Click Camera.

    4. Locate Restream and change the access to Allow.



Additional steps

If adjusting your browser’s permissions does not fix the issue, we suggest trying the following steps:

  • Clear your cache and restart the browser. Permissions will be reset and you will be asked to grant them from scratch.

  • Restart the computer.

  • Turn off browser extensions (e.g., Adblock) and try opening Studio in incognito mode.

  • Try using another browser.

  • Check if your camera works on our webcam test tool or another website that uses a camera, such as Google Meet.

    • If the camera doesn't function on those sites, there may be compatibility issues between your camera and the browser. Consider contacting the camera manufacturer.

💡 Restream Support is available 24/7 to offer assistance with complex issues.

Click the "Need Help?" button at the bottom right corner of your screen.

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