My camera doesn't work in Studio

Learn how to resolve camera access issues in Studio.

Becca avatar
Written by Becca
Updated today

If you see a camera permission error when entering the Studio, you can fix it quickly in your browser.



How to fix permissions in your browser

  • Chrome

    1. Copy and paste this link in your browser: chrome://settings/content/camera

    2. Find Restream under "Not allowed to use your camera".

    3. Set the Camera to "Allow".

  • Firefox

    1. Copy and paste this link in your browser: about:preferences#privacy

    2. Scroll to Permissions and click Settings next to "Camera."

    3. Find Restream, set it to Allow, and click Save Changes.

  • Arc

    1. Copy and paste this link in your browser: arc://settings/content/camera

    2. Find Restream under "Not allowed to use your camera".

    3. Set the Camera to "Allow."


  • Safari

    1. Open Safari's Settings.

    2. Click Websites.

    3. Click Camera.

    4. Find Restream and set it to Allow.



Additional steps

If changing your browser’s permissions doesn't work, try the following steps:

  • Clear your cache and restart the browser. Your permissions will be reset, and you will be asked to grant them again.

  • Restart your computer.

  • Turn off browser extensions (e.g., Adblock) and try opening Studio in incognito mode.

  • Try a different browser.

  • Check if your camera works on our webcam test tool or another site like Google Meet.

    • If it doesn't, there may be compatibility issues between your camera and the browser. Consider contacting the camera manufacturer.

💡 Restream Support is available 24/7 to offer assistance with complex issues.

Click the "Need Help?" button at the bottom right corner of your screen.

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