Pixelation and buffering shouldn't disturb you or your audience - we'll help you fix this.
Check your settings
Check your encoder's setup and make sure it is in line with the recommended settings.
Avoid any unusual values, like unsupported resolutions or settings that exceed the recommended FPS or keyframe interval for your platforms.
Make sure your bitrate isn't too low for your stream resolution.
For 720p (HD), maintain a minimum of 1.5 Mbps,
For 1080p (Full HD), maintain a minimum of 3 Mbps.
If your settings don't match the requirements, readjust them and try a new stream.
If you use OBS, try OBS Analyzer. This tool will diagnose your setup and alert you of critical issues or warnings that you can address before you run additional tests.
Check your internet connection
Your upload speed may not be high enough to support your bitrate, or you may not be streaming to the best server in your region.
Run an internal speed test to check your upload speed to Restream servers.
We recommend at least 10 Mbps and ideally over 25 Mbps.
Find the server with the highest upload speed and use it in your encoder's settings.
You can copy the server's RTMP URL from the speed test page.
Set your video bitrate to no more than half of your upload speed.
For example, if your upload speed is 10 Mbps, don't set your bitrate over 5 Mbps.
If your upload speed appears too low, try rebooting your modem/router and using an ethernet cable for increased stability.
If an ethernet cable is not possible, move as close to the router as possible.
If low speeds persist, consider contacting your ISP.
Check if your device is overloaded
On Windows, press CTRL + Alt + Delete, then open Task Manager.
On Mac, open your Launchpad and then the Activity Monitor.
If your CPU usage is reaching 80%:
Close unnecessary apps running in the background.
Reboot.
Lower your encoder settings (bitrate, resolution, FPS, slower encoder preset) until the stream becomes more stable.
If overload persists, consider upgrading your device to one with more processing power.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.