If you see an error about your camera permissions when you enter the Studio, you can quickly fix it in your web browser.
How to fix permissions in your browser
Chrome
Open this link in your browser: chrome://settings/content/microphone
Locate Restream under the "Not allowed to use your microphone" menu.
Set the Microphone to "Allow."
Firefox
Open this link in your browser: about:preferences#privacy
Scroll down to Permissions and click Settings next to "Microphone."
Locate Restream, change the setting to Allow then click Save Changes.
Arc
Open this link in your browser: arc://settings/content/microphone
Locate Restream under the "Not allowed to use your microphone" menu.
Set the Microphone to "Allow."
Safari
Open Safari's Settings.
Click Websites.
Click Microphone.
Locate Restream and change the access to Allow.
Additional steps
If adjusting your browser’s permissions does not fix the issue, we suggest trying the following steps:
Clear your cache and restart the browser. Permissions will be reset and you will be asked to grant them from scratch.
Restart the computer.
Turn off browser extensions (e.g., Adblock) and try opening Studio in incognito mode.
Try using another browser.
Check if your microphone works on our microphone test tool or another website that uses a microphone, such as Google Meet.
If the microphone doesn't function on those sites, there may be compatibility issues between your microphone and the browser. Consider contacting the microphone manufacturer.
💡 Restream Support is available 24/7 to offer assistance with complex issues.
Click the "Need Help?" button at the bottom right corner of your screen.