reCAPTCHA doesn't work

Identify and resolve any issues with reCAPTCHA at login.

Becca avatar
Written by Becca
Updated this week

It can be frustrating when reCAPTCHA doesn't cooperate, but we've got a few potential solutions that might help.


How to resolve reCAPTCHA issues

  1. Update Chrome to the latest version

    reCAPTCHA may fail if your browser is operating on an outdated version. This is applicable to all browser versions, not just Chrome. In this case, the solution is to update Google Chrome to the latest version.

  2. Turn off your VPN or proxy service

    A VPN or proxy service can trigger reCAPTCHA's security measures and cause it to not work as expected.

  3. Reboot your modem or router

    This may help in case of a network issue. Remember to clear your browser's data and cache when restarting your modem or router.

  4. Clear your cache and cookies or try using an incognito browser tab

    Here are some helpful instructions for Chrome and Firefox.

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Click the "Need Help?" button at the bottom right corner of your screen.

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