Restream

Here are potential reasons why reCAPTCHA is not working for you 🧑‍🔧

Chrome is not updated to the latest version

One of the most common reasons why this error occurs is that of an outdated Chrome version. reCAPTCHA will actively look at the browser version before allowing you access. This is applicable to all browser versions, not just Chrome. In this case, the solution is to <a href="https://support.google.com/chrome/answer/95414?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">update Google Chrome</a> to the latest version.

- Chrome is not updated to the latest version
 One of the most common reasons why this error occurs is that of an outdated Chrome version. reCAPTCHA will actively look at the browser version before allowing you access. This is applicable to all browser versions, not just Chrome. In this case, the solution is to <a href="https://support.google.com/chrome/answer/95414?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">update Google Chrome</a> to the latest version.

VPN or Proxy service is not playing well with reCAPTCHA

Try turning off any active VPNs and Proxies and try again.

- VPN or Proxy service is not playing well with reCAPTCHA
 Try turning off any active VPNs and Proxies and try again.

Rebooting your modem/router should help to resolve it. Please also clear the browser data and cache when rebooting your modem/router. 

- Network issue
 Rebooting your modem/router should help to resolve it. Please also clear the browser data and cache when rebooting your modem/router.

Clear cache and cookies and try using an incognito browser tab

Here are some helpful instructions for <a href="https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">Chrome</a> and <a href="https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox" rel="nofollow noopener noreferrer" target="_blank">Firefox</a>.

- Clear cache and cookies and try using an incognito browser tab
 Here are some helpful instructions for <a href="https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">Chrome</a> and <a href="https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox" rel="nofollow noopener noreferrer" target="_blank">Firefox</a>.

If those actions don't help, please contact our Support team!

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<a href="https://support.restream.io/en/articles/870429-two-factor-authentication">Two-factor authentication</a>

<a href="https://support.restream.io/en/articles/369478-i-forgot-my-password">I forgot my password</a>

<a href="https://support.restream.io/en/articles/3668914-how-to-delete-your-restream-account">How to delete your Restream account</a>

- <a href="https://support.restream.io/en/articles/870429-two-factor-authentication">Two-factor authentication</a>
- <a href="https://support.restream.io/en/articles/369478-i-forgot-my-password">I forgot my password</a>
- <a href="https://support.restream.io/en/articles/3668914-how-to-delete-your-restream-account">How to delete your Restream account</a>

<a href="https://restream.io/blog/restream-studio-everything-you-need-to-know/" rel="nofollow noopener noreferrer" target="_blank">Restream Studio: Everything you need to know</a>

<a href="https://restream.io/blog/live-streaming-equipment/" rel="nofollow noopener noreferrer" target="_blank">Top streaming equipment based on your budget</a>

<a href="https://restream.io/blog/what-is-a-good-upload-speed-for-streaming/" rel="nofollow noopener noreferrer" target="_blank">What is a good upload speed for streaming?</a>

- <a href="https://restream.io/blog/restream-studio-everything-you-need-to-know/" rel="nofollow noopener noreferrer" target="_blank">Restream Studio: Everything you need to know</a>
- <a href="https://restream.io/blog/live-streaming-equipment/" rel="nofollow noopener noreferrer" target="_blank">Top streaming equipment based on your budget</a>
- <a href="https://restream.io/blog/what-is-a-good-upload-speed-for-streaming/" rel="nofollow noopener noreferrer" target="_blank">What is a good upload speed for streaming?</a>

Would you like to learn some tricks from the community?

Join our <a href="https://www.facebook.com/groups/restream.community" rel="nofollow noopener noreferrer" target="_blank">Facebook Community</a> and <a href="https://twitter.com/Restreamio" rel="nofollow noopener noreferrer" target="_blank">Twitter</a>.

Contact the Restream Support team via our 24/7 Live Chat.

What to do when you can't log in due to a reCAPTCHA issue. How do I fix a reCAPTCHA issue?

reCAPTCHA Not Working

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