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My payment is failing

Identify and resolve any issues with failed transactions.

Elisavet avatar
Written by Elisavet
Updated this week

Your bank or credit card issuer can help confirm the specific reason why a transaction may be failing, but here are some of the possibilities.


Potential reasons why your payment is failing

  1. Incorrect credit card number or expiration date.

  2. Insufficient funds on your credit or debit card.

  3. You've reached your credit card limit.

  4. Your card is registered in a different country than your Restream account.

  5. The card is expired or cancelled.

  6. The payment method is not enabled for foreign, secure online, and recurring purchases.


Requirements

  • If a renewal fails, your account won't be closed immediately. We’ll retry the payment over the next few days.

  • You can follow the instructions in this guide to update your payment method.

💡 Restream Support is available 24/7 to offer assistance with complex issues.

Click the "Need Help?" button at the bottom right corner of your screen.

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