Skip to main content
All CollectionsSolve a ProblemIssues with Restream Chat
I can't open the chat application on my Mac
I can't open the chat application on my Mac

Learn how to successfully launch the desktop chat application on macOS.

Elisavet avatar
Written by Elisavet
Updated this week

The first time you open the chat application on your Mac, you may receive this message:

"Restream Chat can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information."


How to successfully launch the chat app on your Mac

  1. Open Finder.

  2. Find the Restream Chat app.

  3. Right-click the app icon.

  4. Choose Open from the menu.

  5. Click Open again.

  6. Now, the app is allowed, and you won't need to do this again.

You can also open a blocked app by clicking the Open Anyway button in the Privacy & Security settings menu. This button is available for about an hour after you try to open the app if you go to System Settings and then click Privacy & Security.

💡 Restream Support is available 24/7 to offer assistance with complex issues.

Click the "Need Help?" button at the bottom right corner of your screen.

Did this answer your question?