We always recommend our users test the stream before going live. This could help you identify some issues and prevent them before you actually start streaming for your audience. Some of the common issues may include:

  • The video quality is choppy or lagging. This case mostly happens either due to a poor Internet connection or issues with your stream settings.
  • The audio is not working. This is often caused by your audio devices or the audio settings of your stream.
  • Stream randomly stops in the middle. Usually, this happens due to the streaming platform policy restrictions.
  • Pre-recorded video quality. This issue typically occurs because of the video not being prepared correctly for live streaming. Check our guide on HandBrake, a free tool that helps you optimize any video for live streaming.

Tip: Live streaming requires a good-quality Internet connection. Please try to avoid using mobile networks for streaming, as this can have a direct impact on your video quality. Additionally, we would recommend setting your stream from a machine with a higher CPU processing power.

Step 1. Stream directly to Restream.

  1. Toggle off all your active channels in Restream dashboard

2. Start stream from Restream Studio

3. Check your stream at Restream Recordings page. Download the stream or watch its a preview.

Step 2. Send Private streams to YouTube or Facebook.

Ideally, you would like to test your stream exactly in the same conditions you are planning to send it live. However, it’s not always possible, and we recommend sending Private streams to test everything.

You can enable private streams in the settings of the end platforms. For instance:


This is a tricky one, but with a few clicks, you can set up your streams to be private. Just follow our HC article on how to manage the visibility of Facebook streams.


We suggest creating an Unlisted Stream. Please follow these instructions to set up an event with YouTube Event.

When creating an Event in YouTube, please select "Unlisted" type.

If you are scheduling an event via Restream Event, please press "Edit" right at Youtube and choose "Unlisted" event.

If you notice some issues with the quality of your video, please check your Internet speed (upload and download). We recommend the speed of the Internet not being lower than 50 Mbps

Happy streaming!

👉 Next steps

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Contact the Restream Support team via our 24/7 Live Chat.

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