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How to cancel your subscription

Learn how you can cancel your Restream plan and stop renewals.

Elisavet avatar
Written by Elisavet
Updated over a week ago

You may cancel your paid subscription anytime; no further payments will be made.


How to cancel your subscription

  1. Go to the Billing page under your Settings.

  2. Click Cancel subscription.

  3. Select a cancellation reason and let us know if you have any feedback.

  4. Click Cancel my subscription at the bottom of the page to confirm your choice.


Requirements

  • You will still have access to paid features until the end of your billing period.

  • Canceling your subscription does not equal removing your account. If you resubscribe in the future, your channels and stream settings will still be there!

  • After canceling, any discounts that were previously applied to your plan will no longer be valid.


FAQ

I don't see a "cancel subscription" button, why?

You can only cancel your subscription if you have an active paid plan. Check your billing page to see if a plan other than "Basic" is listed. If you're on the basic (free) plan, there's nothing to cancel.

If you've paid for a subscription but don't see an invoice under your Payments tab, make sure you're logged into the correct account. Check the email you used for the transaction for a payment receipt, and confirm you're logged into that account on Restream.

💡 Want to stream but need to save some cash? Try downgrading to a lower plan.

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