If you decided to make your account more secure you can simply set up two-factor authentication. Make sure you follow all instructions and understand what you are doing and why! If you are unsure about any step, please contact our support service.

Tip: For this operation, we recommend the Authy application since it will let you regain access to your account if you do not save your recovery code as we advise:
Android: Google Play
iOS: App Store
Desktop: Chrome Extension

How to set up two-factor authentication

1. Head over to the bottom left corner of your Restream page, click the circle with your email's first letter. Then click "Account Settings" button:

Restream Settings Menu

2. Click "Enable two-factor authentication" button in the middle of the page:

Restream Enable Two-Factor Authentication

3. Scan the QR code with your Authenticator App on your phone, or click "Show secret code" and enter that code in your app. After you get a 6-digit code on the app's interface simply fill it in Restream and click submit to complete the process.

Restream Enable Two-Factor Authentication

4. Important! Remember to write down the recovery code you get after scanning the QR code confirmation and save it! You can also save the QR code image or the secret text code, print it or store it on a separate device in order to be able to restore the authenticator in case you damage or lose your device! 

Our support team cannot 100% guarantee that we will be able to retrieve your account after you lose or change your phone but please contact us if we can help!

From now on you will require additional authentication every time you (or someone else) try to log into your account.

👉 Next steps

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Can't find the right answer?

Contact the Restream Support team via our 24/7 Live Chat.

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