Only first-time subscribers are eligible for the 7-day refund.
If you upgrade from one paid plan to another, the new upgrade is not considered an “initial purchase" and will not be refunded unless the upgrade is canceled within the 7-day trial period of the original purchase.
Auto-renewals are not covered by the 7-day money-back guarantee.
How to get a refund?
Cancel your paid plan within 7 calendar days from the date of purchase.
Contact our support team through the blue chat box icon in the bottom right corner of the page and ask for a full refund.
As a Restream user, you are fully in control of your subscriptions and billing. We’ll automatically bill you from the date you convert to a paid account upon each periodic renewal until cancellation.
You can read the full terms of service here.