Solve a Problem
Troubleshoot common technical issues
My camera doesn't work in StudioLearn how to resolve camera access issues in Studio.
My microphone doesn't work in StudioLearn how to resolve microphone access issues in Studio.
My video quality is bad in StudioIdentify and resolve any issues that affect your stream's quality in Studio.
My audio quality is bad in StudioIdentify and resolve any issues that affect your audio quality in Studio.
I can't share my screen in StudioIdentify and resolve any issues that affect sharing your screen in Studio.
I hear an echo in StudioIdentify and resolve any issues with audio echo in the Studio.
I can't hear my guest in StudioIdentify and resolve any issues with audio missing from your guests.
My encoder's stream quality is badIdentify and resolve any issues that affect your stream's health.
My encoder's stream has no audioIdentify and resolve any issues with audio missing from your encoder.
My encoder's audio and video aren't syncedIdentify and resolve any issues with audio or video delay in your encoder.
My encoder's stream has an echoIdentify and resolve any issues with audio echo in your encoder.
I get a keyframe interval warningLearn how to adjust your keyframe interval to the recommended values.
I don't receive commentsLearn why you can't see comments in Restream Chat.
I can't open the chat application on my MacLearn how to successfully launch the desktop chat application on macOS.
Click through mode doesn't work on my MacLearn what settings to enable to use the Chat app to its full potential on macOS.
Chat doesn't work for my Facebook profileLearn why you can't see Facebook comments and how to fix it.
Chat shows "LinkedIn User" instead of a nameLearn about LinkedIn's privacy settings and Restream Chat.
My stream doesn't start on YouTubeSteps to take if your stream isn't going live on YouTube.
My stream doesn't start on FacebookSteps to take if your stream isn't going live on Facebook.
My stream doesn't start on LinkedInSteps to take if your stream isn't going live on LinkedIn.
My quality is bad on some platformsLearn why stream quality may appear lower on certain channels.
I have issues with mobile streamingIdentify and resolve any issues with streaming from your phone.
Test your upload speed to RestreamLearn how to run a speed test on Restream servers and select the best one.
Diagnose your stream with TracerouteLocate network issues that could impact your streams.
Optimise your network settingsPorts and IP ranges that you may need to use Restream.
I get animated reaction effects in my videoLearn how to disable camera effects on macOS and iOS.