Technical Troubleshooting

Know the reason why you have bad quality in Studio

Understand the exact reason why the quality of Studio stream is lower using WebRTC tool in your browser

Written by Den
Updated over a week ago

Restream Live Studio Camera Permissions

How to fix Permission denied in Restream Studio? Follow the steps in this guide to learn about supported browser requirements.

Written by Lawson Zeugin
Updated over a week ago

Audio missing in Restream Studio while using the screen sharing feature

You started sharing a screen and lost the audio? We will explain in this article how to troubleshoot audio issue in such cases.

Written by Irina Ageiskaya
Updated over a week ago

Audio missing in Restream Studio

Troubleshooting audio issues in Restream Studio

Written by Irina Ageiskaya
Updated over a week ago

Stream doesn't start in Restream Studio

This article will help to troubleshoot the issue when your stream doesn't start in Live studio.

Written by Irina Ageiskaya
Updated over a week ago

Mac OS Audio MIDI Setup

How to include audio from multiple sources or capture audio playing from the desktop on Mac In Restream Studio

Written by Irina Ageiskaya
Updated over a week ago

VB Audio Cable Setup

How to include audio from multiple sources or capture audio playing from the desktop on Windows 10 in Restream Studio.

Written by Irina Ageiskaya
Updated over a week ago

Wrong Keyframe warning

In this article, we will learn how to change keyframe in various broadcasters and what does keyframe interval do.

Written by Anastasia Almer
Updated over a week ago

Network issues

Learn how to fix issues when you can't connect to Restream, stream will not go to some of connected platforms or shuts down spontaneously

Written by Irina Ageiskaya
Updated over a week ago

Video Issues

Lear how to fix issues when stream is lagging, has bad quality or black screen without content.

Written by Irina Ageiskaya
Updated over a week ago

Stream has black screen without content

I have a black screen. My stream has a black screen. There is nothing but a black screen on my stream.

Written by Mihail Turusov
Updated over a week ago

One off lags in video

Lags on my stream. Stream artifacts. Weird stream behavior. Weird lags. Unexpected random video lags.

Written by Anastasia Almer
Updated over a week ago

Stream doesn't start on YouTube

You connected YouTube to Restream and stream doesn't start on YouTube. We will explain in this article how to troubleshoot this issue.

Written by Irina Ageiskaya
Updated over a week ago

YouTube Sending Data

In this article we will explain what can be done if you see YouTube Sending Data message in the dashboard

Written by Irina Ageiskaya
Updated over a week ago

YouTube Reconnection Instruction

Learn how to reconnect YouTube to Restream.

Written by Irina Ageiskaya
Updated over a week ago

Facebook Sending Data

In this article, we will explain what can be done if you see Facebook Sending Data message in the dashboard

Written by Irina Ageiskaya
Updated over a week ago

Facebook Reconnection Instruction

Learn how to reconnect Facebook to Restream.

Written by Irina Ageiskaya
Updated over a week ago

How to fix issues with connecting Facebook Group

Detailed instruction on how to go live to Facebook Group and what to do if you are having issues.

Written by Irina Ageiskaya
Updated over a week ago

LinkedIn expired token error

What does expired token for LinkedIn mean and what are the possible reasons? LinkedIn troubleshooting.

Written by Anastasia Almer
Updated over a week ago

Troubleshooting issues with video quality for standalone encoders

Why stream looks good at one platform, but bad at another one? Why such big difference without using transcoding at Restream?

Written by Mihail Turusov
Updated over a week ago

Why is stream quality or resolution lower at some platforms?

At some platforms, stream quality or resolution is always lower than at others or doesn't match your settings. Here's why.

Written by Mihail Turusov
Updated over a week ago

LinkedIn Troubleshooting

Find out how to solve most common LinkedIn issues

Written by Irina Ageiskaya
Updated over a week ago

Audio is not available in the stream

My stream is muted. My stream has no sound. How to fix sound issues on stream?

Written by Mihail Turusov
Updated over a week ago

Audio is delayed in the stream

Audio delay. Audio offset. Audio and video not synced. Audio and vide offset. How ti fix audio delay.

Written by Mihail Turusov
Updated over a week ago

Audio and Video are not synced

My audio is not synced. My video is ahead of audio. My audio is ahead of video. Audio issues. Sound offset. Audio and video offset.

Written by Anastasia Almer
Updated over a week ago

Audio gives an echo in the stream

Audio echo. How to get rid of the echo in sound. My stream has echo. There is sound echo on my stream.

Written by Mihail Turusov
Updated over a week ago

Troubleshooting live streaming problems

Bad quality, lags, or buffering? It may not be as bad as it looks, we've got the solutions you need!

Written by Den
Updated over a week ago

Network Settings for Restream

This article lists all ports and IP ranges that may need to be permitted to use Restream.io.

Written by Irina Ageiskaya
Updated over a week ago

I have issues streaming from the phone

How to solve issues while streaming from your phone

Written by Irina Ageiskaya
Updated over a week ago

Why did my stream lose the first and last portions of the video?

In this article, we will explain why the first and last portions of the video are not included in the stream and how to fix this issue.

Written by Irina Ageiskaya
Updated over a week ago