Technical Troubleshooting

First stop to fixing common Streaming Issues

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13 articles in this collection
Written by Randy M (AKA: Exuviax), Artem Soleyko, Mihail Turusov and 2 others

Network Settings for Restream

This article lists all ports and IP ranges that may need to be permitted to use Restream.io.

Written by Irina Ageiskaya
Updated over a week ago

Wrong Keyframe warning

In this article, we will learn how to change keyframe in various broadcasters and what does keyframe interval do.

Written by Artem Soleyko
Updated over a week ago

Error "Statuses are not supported" what do I do?

Learn what to do when you see error "Statuses are not supported".

Written by Randy M (AKA: Exuviax)
Updated over a week ago

My channel is delayed

Is there any extra delay? Why is my channel so delayed? Learn how much time of delay Reastream adds to your stream and how to fix it.

Written by Randy M (AKA: Exuviax)
Updated over a week ago

Troubleshooting live streaming problems

Bad quality, Missing audio, Lags, or buffering? It may not be as bad as it looks, we've got the solutions you need!

Written by Mihail Turusov
Updated over a week ago

Why is stream quality lower at some platforms?

At some platforms, stream quality is always lower than at others. Here's why.

Written by Mihail Turusov
Updated over a week ago

Issues with Audio quality

Audio is not available in the stream

My stream is muted. My stream has no sound. How to fix sound issues on stream?

Written by Mihail Turusov
Updated over a week ago

Audio is delayed in the stream

Audio delay. Audio offset. Audio and video not synced. Audio and vide offset. How ti fix audio delay.

Written by Mihail Turusov
Updated over a week ago

Audio and Video are not synced

My audio is not synced. My video is ahead of audio. My audio is ahead of video. Audio issues. Sound offset. Audio and video offset.

Written by Anastasia Almer
Updated over a week ago

Audio gives an echo in the stream

Audio echo. How to get rid of the echo in sound. My stream has echo. There is sound echo on my stream.

Written by Mihail Turusov
Updated over a week ago

Issues with Video quality

Stream has black screen without content

I have a black screen. My stream has a black screen. There is nothing but a black screen on my stream.

Written by Mihail Turusov
Updated over a week ago

One off lags in video

Lags on my stream. Stream artifacts. Weird stream behavior. Weird lags. Unexpected random video lags.

Written by Anastasia Almer
Updated over a week ago

Issues with video quality for some platforms

Why stream looks good at one platform, but bad at another one? Why such big difference without using transcoding at Restream?

Written by Mihail Turusov
Updated this week