Restream Help Center

Solve a Problem

Troubleshoot common technical issues

Issues with Restream Studio

My camera doesn't work in Studio

My microphone doesn't work in Studio

My video quality is bad in Studio

My audio quality is bad in Studio

I can't share my screen in Studio

I hear an echo in Studio

I can't hear my guest in Studio

Issues with Encoders

My encoder's stream quality is bad

My encoder's stream has no audio

My encoder's audio and video aren't synced

My encoder's stream has an echo

I get a keyframe interval warning

Issues with Restream Chat

I don't receive comments

I can't open the chat application on my Mac

Click through mode doesn't work on my Mac

Chat doesn't work for my Facebook profile

Chat shows "LinkedIn User" instead of a name

Issues with Platforms

My stream doesn't start on YouTube

My stream doesn't start on Facebook

My stream doesn't start on LinkedIn

My quality is bad on some platforms

I have issues with mobile streaming

Test your upload speed to Restream

Diagnose your stream with Traceroute

Optimise your network settings

I get animated reaction effects in my video